Devere Parking Services Ltd

Devere Parking Services operate out of Bournemouth at:

Office 123, 89 Commercial Road, Bournemouth, Dorset, BH2 5RR

 

Company registration no:  7706655

Registered office Unit 3 Vista Place, Coy Pond Business Park, Poole, Dorset, BH12 1JY

Company director and sole shareholder:  Ms Fenella Landau

Devere Parking Services have been around for a number of years but have only been trading as a limited company since 2011.  Unlike many parking companies Devere does not have a website.

They are currently members of the IPC, having found the BPA POPLA system too fair, as disclosed in court. As a result, there is very little chance of winning an appeal at first or second stage, although Devere have been known to cancel a charge rather than “waste time” on an appeal. It has been said that when Devere left the BPA and joined the IPC, this raised the quality of the membership of both organisations.

It is well known that Devere have tried several tactics in the past to avoid issuing a POPLA code when appeals have been made. Appeals have been ignored when made as the registered keeper – going straight to debt recovery stage instead.

It has, however, been proven in court that some of Devere Parking Services contracts are not in order and the company and its staff can get very threatening when this is challenged. Fortunately, as this has now been proven in court at least at some locations that Devere monitors, their unlawful charges on these sites will never come to court.

Devere prefer to operate in the Bournemouth area.    They particularly like to issue parking tickets/ parking charge notices where people live and their main other point of operation is at Castlepoint.

Like many parking companies, Devere particularly target vulnerable people and those covered by the Equality Act. They have been known to hold landowners to ransom, failing to issue new permits until employees have paid all outstanding chrges.

Our Appeals handlers have a 100% record in cancellation of parking tickets and several happy clients were pleased when the parking charge was cancelled after the first appeal.

So if you have a parking charge notice from Devere – contact us as soon as possible – let us take the stress and worry and handle the appeal for you.

 

PARKINGEYE PCN – PARKING CHARGE NOTICES

PRIVATE PARKING APPEALS IS THE ONLY COMPANY IN THE COUNTRY WHO SPECIALISE IN DEALING WITH PARKINGEYE PCNs

WE CAN HELP YOU WHATEVER STAGE YOU ARE AT

ParkingEye Limited are the largest and most notorious of all the private parking companies – they were bought out by Capita Plc in October 2013 for a staggering £57 million.

Can ParkingEye Fine You?

It is a common misconception that parking charges or parking tickets issued on private land are fines. This is a view held by both the general public and the press alike.  This is indeed partially due to the manner in which private parking charge notices are packaged and letters sent with the subliminal message that they carry an air of authority akin to Penalty Charge Notices.

Although these are not Parking Fines, ParkingEye will take you to court for any unpaid parking charge notice (PCN).   They currently issue hundreds of county court claims to motorists every week who have ignored ParkingEye tickets.

How do ParkingEye operate?

ParkingEye predominately operate by using ANPR cameras to record vehicles entering and leaving any one particular site – data is then supposed to be cross referenced for any alleged breaches of terms of parking on site.

ParkingEye then apply to the DVLA for the Registered Keeper details and send a postal parking charge notice – also known as a PCN for allegedly breaching the terms of parking.

ParkingEye also have a small number of sites they manage with traditional parking attendant on site. A manual parking ticket (parking charge notice – PCN) is then affixed to the car – again for any purported breaches of terms.   This can be for fastidious reasons like a wheel slightly outside a marked parking bay at a retail park.

Where does ParkingEye operate?

ParkingEye have operations up and down the country:

Supermarkets including Aldi  and  Morrisons

Welcome Break Motorway service stations

 

Leisure/Tourist Car Parks including:

Tower Road – Newquay

Watergate Bay – Newquay

Aire Street Leeds –  a small stand alone pay and display car park

Town Quay and LeisureWorld – Southampton

 

Numerous Retail Parks including:

  • Rheidol Retail Park – Aberystwyth
  • Eastgate Shopping Centre – Bristol
  • Riverside Retail Park – Chelmsford, site of the Beavis parking charge
  • Tower Road Retail Park
  • Telford Bridge
  • Beehive Centre – Cambridge
  • Rishworth Retail Park – Dewsbury
  • Roaring Meg – Stevenage
  • Watford Arches
  • Two Saints Retail Park – Ormskirk
  • Fast Food Chains incl some McDonalds
  • Hotels
  • Holiday Inn / Park Inn Express
  • Marriott Hotel – eg Kensington London
  • Ramada
  • Britannia hotels eg at Gatwick
  • By Airports – eg Eurogarages – Starbucks/KFC – Heathrow

 

  • Hospitals and Health Care Trusts including:
  • Burton Hospital
  • Coventry Health Centre
  • Loxford Polytechnic surgery
  • The Royal Free Hospital

Appealing a ParkingEye PCN?

There is a two-stage appeals process to follow – an initial appeal to ParkingEye, who will either cancel at this stage – a great many of our customers are delighted when the first stage appeal is upheld and the parking charge (PCN) is cancelled.

ParkingEye are members of the British Parking Association – these members all offer POPLA – Parking on Private Land Appeals, as the second stage of the appeals process.

 

When can Private Parking Appeals Assist?

At Any Time – we can help you with ParkingEye PCNs!

 

Our Appeals handlers have extensive knowledge in this field and all appeals are made on legal aspects.  We have helped nearly a thousand ParkingEye customers get their tickets cancelled.

It doesn’t matter where you have received the parking charge (parking ticket) or the reason – whether at a hospital, retail park or motorway service station or hotel – we can help.

Have you just received a ParkingEye PCN?

Then fill out your details now on our Appeal now page and let us deal with both stages of appealing ParkingEye PCNs for you. Our service saves the motorist stress time and worry by removing any uncertainty that the appeal will not be successful.  For a low fixed cost of £19 (vat inclusive) we offer and outstanding service and have a very high success rate at the end of the appeals stages.   We also offer support beyond that stage and our team can often effect cancellation of your PCN  via alternative methods.

Have you already appealed and need help with POPLA?

Again we can help – simply fill out your details and supply the POPLA code and let us do the rest for you.  Our low cost of £19 is the same for whether we appeal both stages or just for POPLA, and we have a better than 95% success rate at POPLA appeals, including ground breaking judgments at Town Quay, LeisureWorld and Riverside Retail Park.

Don’t delay and miss the appeal time frame as the POPLA code is time restrictive and only valid once – fill out your details on our appeal now page:

http://privateparkingappeals.co.uk/appeal-fine/

We will require copies of the parking charge, your appeal and of course the POPLA code, and then let the experts handle this for you!

Have you ignored a ParkingEye PCN?

If you have been following old advice and ignored the parking charge notice / ticket and subsequent letters – then don’t worry, Private Parking Appeals Ltd can still assist you with your PCN.  You must act quickly however, as ParkingEye will and do sue motorists who have ignored ParkingEye PCNs and issue hundreds or thousands of either letter before county court claims or actual court claim forms themselves.

Are you being chased by a Debt Collector for unpaid ParkingEye PCNs?

ParkingEye frequently use a debt collector such as Debt Recovery Plus (DRP) / Zenith to pursue and harass motorists into paying.  Again our service rivals no other and Private Parking Appeals Ltd has extensive knowledge regarding this and dealing with debt collectors.  We can help you – once again fill out your details on our appeal now form and one of our dedicated team will be in touch.  We will require the latest letter from the debt collector.

Have you received a Letter before County Court Claim?

We are in the unique position to still be able to assist you at this very late stage.  Our unique service includes dealing with letter before county court claims – written by our experienced appeals handlers.  We have had several parking charges cancelled at this stage.  However, do not delay if you have one of these letters as you only have 14 days to respond – fill out your details on our legal page and let us help you:

http://privateparkingappeals.co.uk/legal/

 

Received a County Court Claim Form?

 Then no need to panic!

Once again Private Parking Appeals can assist you in this matter.  We are the only company able to assist you in this matter and we offer a unique and personalised County Court Claim defence writing service for any victim of ParkingEye.

Our fees for constructing these defences are simple, clear and fixed as per our legal page for a total of £49.00 (including VAT).

This fee can be paid in two stages:

The first payment of £19.00 (including VAT) will include the suggested initial defence.  We also have a series of court procedure guides for our clients and can assist with any ADR or Small Claims Mediation. Often ParkingEye will settle for as little as £50.

Should the claim proceed to a hearing at your local court, we will deal with your witness statement and skeleton court argument for the second part of our fee, £30.00.

Please note we are unable to offer any qualified legal advice in relation to court claims and our defences are written by non-legally qualified personnel.   However, our team of parking company court claim handlers are experienced in dealing with court claims and their track record in such matters is impressive.   We offer no guarantee to the outcome of any court claim should you use our services however our successes are often featured in the public domain such as Parking Pranksters blog.

DO NOT DELAY IF YOU HAVE RECEIVED A COUNTY COURT CLAIM FORM – THIS WILL BE FROM NORTHAMPTON COUNTY COURT (BULK CLEARANCE CENTRE).

 IF YOU IGNORE OR DON’T RESPOND WITHIN 14 DAYS OF SERVICE AND YOU WILL RECEIVE AN AUTOMATIC CCJ AGAINST YOU – WHICH WILL AFFECT YOUR ABILITY TO OBTAIN CREDIT FOR SIX YEARS.

CONTACT US BY EMAIL OR FILL OUT THE FORM AND WE WILL GET BACK TO YOU!

http://privateparkingappeals.co.uk/legal/

We will require copy of the court claim form.

All services are subject to our terms and conditions.

email:  info@privateparkingappeals.co.uk

 

DON’T DELAY IF YOU NEED HELP WITH PARKINGEYE

COME TO PRIVATE PARKING APPEALS – THE ONLY COMPANY IN THE COUNTRY THAT OFFERS A FULL AND SPECIALIST SERVICE AT EVERY STAGE OF YOUR PCN CHALLENGE.

 

Private Parking Appeals and associated businesses

What an interesting thing has happened…

As you may be aware, Private Parking Appeals has acquired the business names, and Intellectual Property of two other appeals companies. These are Parking Ticket Appeals, and Appeal Parking Tickets. Internally, we call these the PTAS businesses.

As a result, if you try to contact either company by email, you will receive an automatic reply explaining that we have acquired the business names, but not the companies, and that you should contact Private Parking Appeals instead.

We are aware that several individuals in both the East Midlands and South Yorkshire, and on the South Coast, have been contacting motorists and claiming to be either from PPA or the PTAS businesses, offering to help with court claims and attend court, and often charging fees, payable directly to them, for doing so. Private Parking Appeals does not solicit for business in this way. On the rare occasion when a Staff member acts as a Lay Representative, s/he will be formally introduced by the company, and will make clear that s/he must act as an individual for that purpose.

Private Parking Appeals only trades from this website. We have referral partners, such as Parking Cowboys and Parking Prankster, but all trading comes via our website and payment links through Barclays Pingit and Selz.

We do not have “advisers” at court, we do not have contractors using Gmail or other throwaway accounts, and we do not currently post on any forums. We have a company Twitter account, but this is not used for trading. Occasionally, a member of the PPA court team may officially attend court for a large case, as an observer. However, we only ever offer the legal services of the company as a “Fee-Charging McKensie Friend” and on the basis of our published terms and conditions.

As a result, and to summarise, if you are contacted by any person claiming to be from Private Parking Appeals, Parking Ticket Appeals or Appeal Parking Tickets, and this email has not come from a Private Parking Appeals email address, then this is not associated with us.

If you meet a person at court who you are not expecting and that person claims to be a PTAS business staff member, they are not. Please notify the court staff of this immediately and let us know as soon as possible by email.

Likewise if someone claiming to be from PPA contacts you from a non-PPA address, or turns up for a hearing when you were not expecting them, please let us know about this.

Private Parking Appeals will not tolerate individuals falsely trying to associate themselves with our business, or misrepresenting themselves as being part of our company, and we will seek the strongest penalties in law against anyone seeking to do so.

Private Parking Appeals and MoneySavingExpert

Private Parking Appeals started when six friends from the Forums decided to offer our help and expertise outside those limited discussions, and offer a service to the wider public.

As it says elsewhere in this website, everything we do, it is possible for an individual to do for themselves with resources that are freely available on sites like pepipoo, the BMPA, the Consumer Action Group. Legal Beagles and similar. And we have continued to offer our support and help to members of these forums, often taking on important cases without charge for the benefit of consumers in general. Indeed our court guides are freely available via the BMPA and similar.

Unfortunately, some web forums cannot accept this. MoneySavingExpert (MSE) is a case in point.

During 2014 and 2015, an operator of another Parking Appeals Company pursued one of our contractors in a very unpleasant manner. This was reported by the Parking Prankster after the person concerned was convicted of stalking. The stalking has not, unfortunately, stopped, and further action is likely. However, during this period, the stalker was utilising the MSE forums to pursue his vendetta.

When the victim complained of this, and finally snapped, MSE, rather than banning the stalker, instead banned the victim. This left the stalker free to carry on smearing the victim across the MSE forums. The victim has also stated openly that MSE failed to assist the police with their investigations.

Our own Head of Legal, John Wilkie, was also banned from the MSE forums, with no explanation, prior to ParkEx last year. And now, our CEO, Carol Sole, has also been banned, apparently for self-promotion, while MSE is still allowing the stalker to continue his vendetta, this time against our business. For a site which apparently prides itself on its independence, this is unacceptable conduct.

As the six of us who started this business initially met on MSE, this is a sad day for Private Parking Appeals, as we now feel we can no longer, in good faith, endorse MSE as a useful and helpful forum for people wanting to fight Private Parking Charges. Accordingly, we have now removed the MSE link from our resources.

 

We have been contacted by Lynne Reeves, the former Company Secretary, about this blog. For the avoidance of doubt, therefore, PPA wishes to make it clear that Ms Reeves has not been associated with the company since her termination as Company Secretary, by unanimous vote of the board, on 28 November 2015. This blog does not represent Ms Reeves views.

We freed the High Wycombe Three – Success in court

Private Parking Appeals was contacted by three concerned residents of a block of flats in High Wycombe, who had all received multiple tickets from Parking Control Management (UK) for instances where their vehicles had been parked on the private roadway of the estate. They had understood, from the managing agents, that roadway parking was acceptable between 5pm and 9am, and the purpose of the parking scheme was to deter intruders, not to ticket genuine residents. However PCM’s operative would sneak round at 5am to put tickets on their windscreens.

The matter came to a head when PCM, through Gladstones Solicitors of Knutsford, issued County Court Claims against the three, for around £900, £1050, and £1550 respectively. Our legal team prepared Defence Statements for the cases, and advised the defendants through the various stages of the pre-hearing process. Once a court hearing date of 21 April had been set, we also provided the defendants with Witness Statements and a Skeleton Argument, together with the relevant evidence and case law authorities.

At the hearing in High Wycombe County Court, District Judge Glen decided to hear all three cases together, as the issues and arguments were essentially the same. PCM were clearly concerned as to what precedent might be set by the court’s decision, and sent an expensive London barrister to argue their case. One of our experienced legal consultants attended personally to act as a Lay Representative for the defendants, and so the case got underway.

The central issue in this case was the signage placed by PCM around the estate roadways, which said “No Parking On This Roadway At Any Time”, and lower down in a smaller font “By parking or remaining at this site otherwise than in accordance with the above, you, the driver, are agreeing to the following contractual terms:” and then “You agree to pay consideration in the form of a parking charge in the sum of £100 …”.

The case made by PCM’s counsel was that this was a contractual offer, and that by parking in the roadway the defendants became liable for a £100 charge for each instance. Our submission was that the signage attempted to create an offer on the basis of forbidding a course of action, and that PCM were in fact offering nothing to motorists. This meant that one of the essential elements of a contract – offer and acceptance – was missing, and therefore no contract existed.

After considering the arguments from both sides, District Judge Glen ruled that he disagreed with the Claimant’s argument, and agreed with us that there could be no contract created by a sign which was absolutely forbidding. As there was no contract, the defendants had no liability, and the claims were dismissed, with costs awarded to the defendants.

PCM (UK) are IPC members, and many of the parking companies in that organization attempt to create contractual liability by displaying forbidding notices – a prime example being VCS at John Lennon Airport, Liverpool. This judgment clarifies the legal position, and emphasises the shaky ground upon which these companies are operating. It is to be hoped that the adjudicators at the IAS will take due note of this.

Private Parking Appeals reiterates its call for single ATA, with a proven independent appeals process and for government regulation of the private parking industry.

For a more detailed comment, please take a look at the Parking Prankster’s blog

 

The ONLY fully operational appeals company in the UK

Recently, another appeals company was claiming to be  “the only fully operational Car Parking Ticket Appeal company in the United Kingdom.” and, like us offered to deal with these private parking “fines” for a small fee.

Here at Private Parking Appeals, we are always happy to see competitors, as this demonstrates to us that there is a need for a service like ours, and we have, for the most part, had a cordial relationship with those other companies. We like to think that we can compete on service, and quality, not simply price.

Unfortunately, in the last few years, several have fallen by the wayside. Private Parking Appeals was not the first private parking ticket appeals company, nor do we expect to be the last, but as of today, we are now the only fully operational Car Parking Ticket Appeal company* in the United Kingdom, and the only Parking Appeals company that operates in Great Britain (including specialists in Scottish Appeals) and, very soon, Northern Ireland.

We have no doubt that new competitors will appear, and we genuinely wish them luck – this is a hard industry to work in, and we are proud to have achieved what we have in only 18 months.

We have become the company we are because of the support of our customers, and we will continue in the same spirit, supporting people in appealing improperly issued private parking charges and challenging fines and legal claims against consumers.

 

So thank you for making us the biggest, the best, and now the only company in our industry.

 

 

*There are other organisations operating Parking ticket Appeal Services, but they are, for the most part, not limited companies, but private individuals or charitable organisations. In many cases, they are supported at some stages of the process by Private Parking Appeals Ltd, either on a commercial basis or at no charge.

Debt Collectors

Are you being pursued by a Debt Collector who claims to have been assigned the debt?

Often this isn’t the case, and a number of recent court cases have confirmed that several Debt Collector firms are engaging in sharp practice to try to pursue debts that are not legally due to them or the Parking Company.

Others state on their letter that they are Bailiffs or High Court Enforcement Agents, and while this may be true, they cannot use those powers until a court authorises them to do so.

If you receive a letter from a Debt Collector claiming to have been assigned the debt, with an assignment from the Parking Company in the same envelope, we would like to know.

We can help deal with Debt Collectors, including Equita, Rossendales Collect, Debt Recovery Plus, Zenith, MIL Collections and Proserve Enforcement.

Which Private Parking Companies do you deal with?

Private Parking Appeals – what operators do you deal with?

One of the questions asked is what kind of situations we get asked is what companies you deal with.

The answer is simple – all of them. 

We have a better relationship with some than with others, and certainly there are some Parking Companies who will see our letterhead and cancel the PCN there and then, but there are others who will fight all the way to, and even past, the courtroom door, only to drop the case at appeal. We also have regular discussions with the BPA, and were involved in consultations with both Ombudsman Services over the transfer of the POPLA appeal service, and with the Department for Communities and Local Government regarding further restrictions on Private Parking following the Beavis judgment.

We will deal with BPA members, IPC members, non-aligned businesses like Proserve, Premier Parking Logistics and ANPR Ltd, and we will deal with debt collectors and bailiffs, like DRP+, ZZPS, DCBL and Equita.

We also deal with those people who think Clamping is still legal, though we do tend to involve gentlemen in blue/black suits to assist us in such circumstances…

It’s simple – If it’s a Private Parking Ticket, and you need to appeal, we are the experts in the field and do exactly what the company name says.

Private Parking Appeals, just the ticket… Appeal now

Debt Recovery Plus & Parking Tickets

Debt Recovery Plus

Debt Recovery Plus (Also using the name Zenith) are one of the main debt collection agencies for the private parking industry.

They operate in a defined way and that is to basically frighten people into paying up through their style of letters and what they say on the phone.

How do Debt Recovery Plus intimidate people?

It’s quite simple, they misquote a lot of information and really do lie to people,even us.  This seems to a pre-requisite of their job role and the staff seem to have no qualms in behaving in such a nasty and unprofessional way

The misdemeanors of Debt Recovery Plus are as follows:

  • Giving incorrect information on court cases
  • Telling callers that they are going to be taking legal action if they don’t pay
  • Telling callers that their file is being sent for legal action if they don’t pay
  • Being very rude and dismissive of people
  • Talking over people
  • Advising people they have no chance in court
  • Having letters signed by people who don’t actually work for Debt Recovery Plus
  • Making threats to people which they simply can’t carry out
  • They pass themselves off as Zenith (when it is actually still Debt Recovery Plus in disguise)
  • Pretending letters have been sent by Small Claims Solicitors (owned by LPC Law) when in fact the letters have been printed by Debt Recovery Plus themselves

Debt Recovery Plus  seem to have developed quite a skill on the phone of upsetting people, reducing some to tears and telling deliberate untruths.  This misleading of people seems be endemic through the whole of the Debt Recovery Plus call centre.  We recommend other people should not ring this company.

Private Parking Appeals are used to dealing with Debt Recovery Plus and it is our opinion that this firm are what you would call bullies. Remember, Debt Recovery Plus cannot take you to court, they can only send more and more letters until they run out of steam after about 4 months.

Should Debt Recovery Plus deny any of these facts then we will happily allow them a right to reply.

So if you want these bullies dealt with then come and talk to us. Take control and appeal now.

Phone Calls to Private Parking Appeals

We are currently receiving a huge number of calls to our Glasgow offices. Telephone has never been our preferred contact method, simply because we cannot see the documents we are assessing or advising on over the phone, and email keeps an audit trail of work done.

Please note that , because of the nature of our business, we cannot do any of the following over the phone:

  1. Take details of your case, or assess your appeal chances
  2. Provide you with the details of your appeal, or respond to letters you have received
  3. Take or make payment for an appeal or refund
  4. Deal with a court claim, or give you legal advice on how to proceed
  5. Put your call through to your appeal-handler

 

If you cannot get through on the phone, please consider if your query is better dealt with by email. We always respond to emails, and your appeal handler is always the best person to advise and assist you. And if we need to contact you urgently, we will always ask you for a contact number, and call you directly.

If you cannot use email, we will always work with you to assist. But please let us know about this issue in writing, again so we have a record of this on your file.

We apologise to people who can’t get through, and we will always respond to voicemails. However, we will not play “voicemail tag”, so please ensure you leave your name, your reliable contact number and a reference so we know who you are; we are currently handling more than fifty ParkingEye claims against various Mr Smiths.