Key Worker discount

We welcome the decision of the BPA to instruct its members not to issue PCN’s to NHS staff and to cancel any tickets issued since 20 March 2020, and we look forward to the IPC following suit.

If you are a keyworker, such as NHS or emergency services staff, a registered Carer, a teacher, HGV Delivery driver, Social Worker, Magistrate or Judge, or listed on the BBC Website as being a Key worker in this time of crisis, and you get a Parking ticket  between now and 20 September 2020 that is NOT covered by the BPA’s decision, we will offer you a 10% discount on our usual service fees to deal with the matter for you.

Just complete our appeal form as normal, then at the payment screen, enter discount code  DZM8P99W for your automatic 10% discount.

Please also provide us with proof of your keyworker status, such as photo ID from your employer or similar; we will be performing random checks.

Coronavirus and Private Parking Appeals

We are all concerned about the impact of Coronavirus (Covid-19) on the UK population, and we are aware of a number of people who are taking steps to reduce their exposure to the condition.

 

PPA Staff work from home in the majority of cases, and attend our office in Basingstoke infrequently. As a result, even in the event of your case handler being under isolation, this will not affect their ability to continue to support you in your appeal.

 

Tests suggest that Covid-19 can survive on paper and card for 24-36 hours. As a result, our mail service will involve a delay of 2 days following receipt before a document received by post will be processed. You should ideally be sending documents to us as PDF by email in any case. Documents prepared for you by us, and posted out will, for the most part, have been electronically printed and sent from our mail fulfilment centre in Kent, and as such will not be touched outside the Royal Mail delivery process.

During this period, we will not be accepting any deliveries which require signatures, and any such items will not be collected and will be returned undelivered.

 

If you have a court hearing, we recommend that you contact the court before the hearing to confirm that the court is open and that the hearing is taking place at least 7 days before the hearing. If you show any of the symptoms, notify the court at that stage, and ask for the matter to be re-scheduled.
Our Lay Representatives will be attending court as usual until the medical advice on travel changes, but will take precautions to avoid physical contact and/.or infection, which may include face masks, failing to shake hands, using electronic copies of documents rather then printed papers, and not sitting immediately adjacent to you in the waiting room or in court. Please be assured that this is not intended to offend.

During this uncertainty, we expect that the number of Parking tickets issued by parking companies will be reduced, and as a result, we are already seeing companies rolling back to old tickets, in some cases going back a full 5-6 years; we are in a position to assist with these no matter how much the parking company or Debt Collector says is owed, and no matter how threatening their correspondence is. Just fill in our appeal form, and we will start working for your immediately.

Mail Handling

PLEASE do not send us “recorded delivery” or “signed for” post.

Private Parking Appeals operates three mail handling centres in the UK, one in Glasgow, on in Hampshire, and one, dedicated to legal matters, in Bristol.

When you post a letter to us, just because you have put Glasgow, or Bristol on the letter does not mean it will be delivered to, or be handled there. We have arrangements for mail handling that involve all items being scanned into our systems, then the original paper is shredded for security and recycled. This is in line with our company policy statements.

However, if an item is sent to an address using a “signed for” mail product, this MUST be delivered to the address shown on the envelope. As a result, a Signed For item may not be received by us for up to a week after posting, since we have to make arrangements for someone to be in the mail handling centre at the exact time the mail arrives, ready to sign for it, even if that person was not scheduled to work from that location that day. This means that often a card is left, although sometimes a card is NOT left, so we have no idea that the item is waiting for us.

For that reason, this means that “signed for” mail is NOT the best way of making sure we receive something. The best and most reliable way to make sure we receive your documents is by scanning them to PDF and emailing them to us, or by faxing the originals to us. You SHOULD NOT send us original documents by post, and especially not original Disabled badges etc. As used to be said on BBC’s “Take Hart” we cannot return originals to you.

Finally, please do not send documents to us that are not intended for us. We are not the parking company, the local council ticket appeals office, or POPLA, and any mail received which is not about an ongoing appeal that you have paid for will not be forwarded, acknowledged or returned.