Phone service change

Here are Private Parking Appeals, we like to think that we keep in touch with customer’s requests.

 

We have previously had complaints about our telephone number being voicemail, when people would rather speak to a real person. As a result, since December 2015, we have had a real person associated with the business, answering calls.

We have had customer comments that they would like to e able to reach us until 9pm. As a result, and after analysing the calls we do receive, we have decided to change the opening hours of our telephone service from 8-8 to 9-9. We are still open for 12 hours a day, 365 days a year, but we will have a voicemail service from 21:00 to 09:00.

Please note, however, that you do not need to call us to confirm receipt of your application, or receipt of your payment. Unless your appeal needs to be completed within the next three working days, you will be allocated and contacted by email within that period. We will always prioritise urgent appeals, and all cases are triaged by an experienced call handler before you are allocated to your appeals handler. If we need to hear from you sooner, we will call you directly.